All too often the knowledge acquired by software architects is unnecessarily lost. Moreover, it is difficult to simply and quickly assess the quality of software. According to researchers these ...

Knowledge exchange software (KES) manages and captures tacit knowledge, making that know-how accessible across the enterprise. Software offerings in this marketplace are not yet generating significant ...

This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing ...

A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real-life ...

What is knowledge management (KM)? Unfortunately, there’s no universal definition of knowledge management (KM), just as there’s no agreement as to what constitutes knowledge in the first place. For ...

In 1997, with the Cold War well behind them, thousand of engineers who had helped design and maintain the B-2 bomber were asked to leave the integrated systems sector of Northrop Grumman. As the ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. Knowledge is power, especially in customer service.